Business Telephony
Business Telephony Solutions
Purchasing a new telephone system that fits your business can often seem complicated, and it may require a significant investment. It’s essential that it delivers the features your business needs not just to function, but to increase productivity; helping your staff to adapt quickly to everyday demands.
Solutions such as hosted telephony can empower a small business, presenting a professional image to customers by using features normally reserved for traditional phone systems such as call queuing, music on hold, and call recording. And as the software is hosted in the cloud, staff can work flexibly, making and receiving calls from almost any location, essential for continuity should any emergencies occur.
Hosted telephony can also reduce excessive overheads for larger businesses who are managing multiple systems across different locations, by removing the need for a PBX and it’s lease agreement and maintenance plan.
Whether you are expanding, moving to a new location, or growing in staff numbers and customers, your phone system needs to be future-proof, secure and value for money.
“75% of UK SME businesses have adopted cloud services in one form or another.” (Cloud Information Forum (CIF) Survey 2015)
Hosted Telephony
Horizon
From £9.95 P/M
Similar to a traditional PBX but without the hardware, Horizon hosted IP telephony or VoIP is highly flexible and offers numerous administration, management and cost benefits. The feature-rich software can be accessed from any location via a simple web interface, and as it sits in the cloud, it is automatically upgraded and maintained by Horizon.
- PBX is no longer required
- ISDN and maintenance cost removed
- Enables remote and flexible working
- Integrates fixed and mobile capability
- Maintenance and upgrades included
- Can serve up to 1,000 employees
Telephone Systems
NEC
From £Call P/M
A leading global brand, NEC are recognisable for offering a range of comprehensive, flexible and resilient phone systems catering for any sized business and their telephony demands. Our Univerge solutions cope with anywhere from 2 to 500+ extensions and can be used with analogue, ISDN and SIP connectivity.
- Advanced call management
- Built-in Mobile Extension feature
- Powerful, automated reporting
- Full range of IP desk, DECT and WiFi handsets
- Entirely scalable
Unified Communications
Vodafone One Net
From £7 P/M
Vodafone One Net is a truly converged solution, blending fixed and mobile telephony into one user-friendly service, eliminating the need for separate contracts and suppliers. It provides many of the features of a full phone system without the investment, and with the addition of Microsoft Office 365 and Skype, the complete package is impressive.
- PBX is no longer required
- Combines landline and mobile services
- Promotes remote and flexible working
- Simple web management interface
- Low cost, all inclusive tariffs
- Presents a big business profile
Business Landline
It’s important to keep a close watch on your telecoms bills and keep your overheads down, but you may not want to change suppliers just to reduce costs. Waiting on hold to suppliers to query bills or report faults can be time-consuming and frustrating. Many customers find suppliers just aren’t proactive enough with solutions which can help improve their spend or service.
At Vision Corporate Services we offer a full range of landline services with competitive line rental charges and calling plans, without long-term commitments. Our UK-based customer service team and account managers are here to deal with any problems that may arise, and you’ll more than likely speak to the same contact every time.
Remember, switching suppliers is easy, we will keep you informed and as standard practice monitor the process from start to finish.
PSTN
From £11 P/M
- Traditional analogue telephone line
- Used in every home or office
- Necessary for a broadband connection
- Required for Redcare services, Faxes, Modems and Franking Machines
- No DDI capability
- Required for VoIP connectivity
ISDN2
From £22 P/M
- Digital telephone lines (channels)
- Installed in multiples of two channels
- Unlimited quantity of ISDN2 circuits allowed, but not recommended for more than 6 channels
- Has DDI capability
- Not used for broadband and alarms
ISDN30
From £14 P/M
- Ideal for larger companies requiring multiple lines (channels)
- Installed with a minimum of 8 channels
- Maximum capacity of 30 channels per ISDN30 circuit
- Additional circuits can be added
- Has DDI capability
ADSL + FTTC
From £27.99 P/M
- ADSL offers download speeds of up to 8Mbps and is widely available to over 99% of the country
- FTTC (Fibre To The Cabinet) offers speeds up to 80Mbps and is available to over 80% of business premises throughout the UK
SIP Trunks
From £Call P/M
- SIP stands for Session Initiation Protocol
- Delivers telephony and multimedia services over broadband using a PBX
- Provides business continuity during service interruptions
- Removes the need for ISDN line rentals and offers great call savings
VoIP
From £9.95 P/M
- VoIP stands for Voice over Internet Protocol
- Delivers telephony and multimedia services over broadband
- Horizon uses VoIP to provide a hosted telephony solution in the cloud, eliminating the need for a PBX
What is a PBX?
A PBX (Private Branch Exchange) is a telephone system that connects your internal desk phones with analogue, ISDN, and SIP connectivity. It provides an internal network capable of handling calls and intelligent call management features.
What is a DDI?
Direct Dial In numbers (DDIs) allow calls to bypass a receptionist and be directed straight to the required person. Direct numbers are separate numbers allocated to individual staff or departments.
What is VoIP?
VoIP stands for Voice over Internet Protocol. It enables a business to carry phone calls over the Internet and through private networks.
Many businesses are choosing to move to a VoIP solution as it offers a significant cost reduction over traditional connectivity.
Find out more about our fully-managed hosted telephony solution, Horizon.
Where can I save the money on my phone bills?
Sometimes we stay with a good supplier and time passes without even realising we could be on a better deal.
We would always recommend that you contact your current telecoms partner and see if there are any cost savings to be made.
Also, research products and competitors that may reduce your bills and overheads indirectly. Many businesses are migrating to hosted telephony as it offers significant savings over traditional telephone lines and services, and provides numerous productivity benefits.
To discuss your current landline package or to find out more about the benefits of SIP Trunks and VoIP connectivity, get in touch with a member of our team for a free telecoms audit.