As of the 3rd January 2018, companies in the financial services industry are now legally obligated to operate under the increased compliance requirements of MiFID II.
Records must now be kept of all services, activities and transactions undertaken, including recordings of telephone or electronic communications. Companies must be able to provide these records to the regulator on request, keep them in a durable medium with defined retention periods and be able to retrieve and reconstruct each key stage of a transaction.
Red Box Recorders can provide a comprehensive call recording, capture and analysis solution to help you achieve compliance, starting at a one-off cost of only £150 + VAT.
Recording: Capture your back office, front office and mobile communications including audio calls, video calls, IM, SMS and PC screens across phones, mobiles, turrets and PCs.
Storage: Manage your retention policy and benefit from simple but powerful control over your storage infrastructure, including flexible local and networked storage options.
Retrieval: Quickly find records, reconstruct trades and fully control who can replay recorded communications with a secure and traceable way to approve and decline replay requests.
Monitoring: Monitor your servers and telephony systems either via a management tool for your IT team or as a fully managed service from Red Box Recorders.
Reviewing: Enable comprehensive analysis of calls in order to identify trends and potential risks using the transcription service. Allow scheduled and ad-hoc quality spot checks with forms that can be built in line with your requirements and based on specific templates.
Call the Vision team today on 0333 321 4888 to learn more.