On 13 January 2018 a refreshed piece of Banking legislation came in to force called Payment Services Regulation 2017 (PSR17). This legislation focuses on banking “Payment Services” and has been created to increase competition. It also contains an exclusion for Telecoms businesses that charge customers for 3rd Party services on their bill. This change affects a small number of Enterprise customers.
What is the refreshed legislation?
From 13 January 2018, telecoms companies must limit charges for 3rd party “Payment Services” to:
- 240.00 a month
- £40.00 for a single transaction
Vodafone has to make sure that their customers stay within these limits.
What services are included?
- 0871/72/73, 09x, 118x
- Voice short codes (TV voice voting)
- Premium SMS (media competitions/virtual chat)
- Charge to Bill transactions (video purchases/Spotify subscriptions)
What does this mean for Vodafone customers?
From 13 January 2018, Vodafone will monitor spend on the affected services across all customer segments and some customers will be capped at £240.00 on their current expenditure.
Every day, customers who have exceeded the £240.00 (inc VAT) monthly threshold will have the Premium Rate bar and charge to bill (CTB) bar applied to their bill to limit spending. This will not affect other out-of-bundle expenditure.
Please note: Vodafone already limits charges to bill (CTB) transactions to £50.00 a calendar month and this forms part of the overall £240.00 limit. The CTB transaction limit cannot be amended by customer care agents.
If a customer exceeds £240.00 when using any of the above services, they will receive a text message to advise them that the bars have been applied and that Vodafone must restrict their expenditure to £240.00 in a single month.
If you have any questions about billing restrictions relating to your individual tariff or network, please get in touch with a member of our team on 0333 321 4888.